Privacy Policy

Last Updated: 23 April 2025

Introduction

Kollectiv Analytics FZCO is a company incorporated in Dubai, UAE (license number 60638) whose registered office is DSI-IFZA Properties, Silicon Oasis Dubai, UAE (hereafter referred to as "Kollectiv," "we," or "us" as the context may require). This Privacy Policy applies to your use of the Kollectiv mobile application (the "Kollectiv App") which hosts the Kollectiv Clubs and uses the Kollectiv Feed any website operated by Kollectiv (including www.kollectiv.io) (the "Kollectiv Website(s)") and the services we
provide that are accessible via any of them (the "Services"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be stored and processed by us.


Minimum Age Requirement

Please note that you must be aged 17 years or older to use the Services. Please do not use the Services or provide us with any personal information if you are under 17 years of age.


Information You Provide To Us

We may collect or ask you to provide personal information including (without limitation) the following:
• Name and contact information (such as email address, phone number)
• Account credentials (username)
• Demographic information (such as age, gender)
• Profile information (including biography, profile photo)
• Health and fitness data (including steps, workout data, sleep data, and other
biometric information)
• Payment information
• Communications with us
• Content you upload to the Services


Information We Collect Automatically

We automatically collect information about your use of the Services, including:
• Technical Data: Including IP address, device identifiers, browser type, operating system, mobile network information, language preferences, time zone settings, and other technical information about your device.
• Usage Data: Including pages visited, features used, content viewed, actions taken within the app, time spent, clickstream data, search queries, and other information about how you interact with our Services.
Transaction Data: Records of your purchases and redemptions made through the Kollectiv App or Kollectiv Websites.
• Location Data: With your consent, we collect precise location information through GPS,
Bluetooth, and other technologies to verify your physical movements and enable location-based features. You can disable location services through your device settings, but this will limit functionality including the tracking of movement and conversion of activity into tickets.
• Health and Fitness Data: With your consent, we collect data about your physical activities,
exercise routines, sleep patterns, and other health-related information through your device's sensors or connected wearable devices. This information helps us track and verify eligible movement to award rewards and tickets.


Information From Third Parties

We may receive information about you from:
• Third-party wearable device providers and health applications (such as Apple Health,
Google Fit, Garmin, Fitbit, Whoop, Strava etc)
• Social media platforms if you choose to connect your social accounts
• Payment processors
• Analytics providers and advertising networks
• Business partners who provide rewards through our platform
• Other users who may provide information about you through interactions on our
platform


How We Use Your Information

We use your information for the following purposes:
• To provide, maintain, and improve our Services
• To verify your physical activity and award tickets and rewards
• To process your transactions and manage your account
• To personalize your experience and deliver relevant content
• To create and manage community features (like leaderboards and challenges)
• To communicate with you about the Services, including updates and promotional
offers
• To respond to your requests and provide customer support
• To analyze usage patterns and optimize our Services
• To detect and prevent fraud, spam, abuse, security incidents, and other harmful
activities
• To comply with legal obligations


Who We Share Your Personal Data With

• Other Users: Certain information of your personal data may be shared with other users of the Kollectiv App as part of the normal operation of the Services (for example your uploaded profile picture, biographical information, and activity metrics will be accessible to other users when you participate in challenges or appear on leaderboards)
• Service Providers: We may share your personal data with third party service providers that perform services for us or on our behalf, which may include providing data hosting, customer relationship management, payment processing, analytics services, and marketing assistance.
• Business Partners: We may share your personal data with our trusted business partners to provide you with relevant offers, rewards, and services, provided you have given your consent for us to do so.
• Advertising Partners: With your consent, we may share information with advertising
partners to deliver personalized advertisements.
Legal Purposes: We may share your personal data if we believe it is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Enforce our Terms of Service and other agreements
- Detect, investigate, and prevent fraud, security, or technical issues
- Protect against harm to the rights, property, or safety of Kollectiv, our users, or the
public
• Business Transfers: If Kollectiv is involved in a merger, acquisition, financing,
reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

International Transfers

We operate globally and may transfer your personal data to countries other than where you reside. These countries may have different data protection laws than your country of residence. When we transfer personal data outside of jurisdictions with established data protection frameworks, we implement appropriate safeguards (such as standard contractual clauses or other legal mechanisms) to ensure that your information receives an adequate level of protection.
If you are located in the UAE, UK, or EEA, your personal data may be transferred to countries which do not provide the same level of protection for personal data as that provided under UAE, UK, and EEA law.
Further details regarding the relevant safeguards we implement can be obtained from us on request at support@kollectiv.io.


Data Retention

We retain your personal data for as long as necessary to provide the Services you have
requested, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the nature of the information and the purposes for which it is used.
To determine the appropriate retention period, we consider:
• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data and whether we can achieve those
purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements


Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, secure storage, and regular security assessments. While we take reasonable steps to protect your information, no system is completely secure. We cannot guarantee the security of your data transmitted through the internet or wireless networks.


Your Rights

Depending on your location, you may have certain rights regarding your personal data:
• Access: You can request access to the personal data we hold about you
• Correction: You can request that we correct inaccurate or incomplete personal data
• Deletion: You can request deletion of your personal data in certain circumstances
• Restriction: You can request that we restrict processing of your personal data
• Portability: You can request a copy of your personal data in a structured, commonly
used, machine-readable format and/or request that we transfer it to another service
provider
• Objection: You can object to processing based on legitimate interests and to direct
marketing
• Withdraw Consent: You can withdraw consent where processing is based on consent
To exercise these rights, you can:
• Access your account settings in the Kollectiv App to update your profile information
• Use the in-app deletion feature to delete your account (Settings → Account → Delete
Account)
• Contact us at privacy@kollectiv.io We will respond to your request within the timeframe required by applicable law.


Marketing Communications

You can opt out of receiving marketing communications from us by:
• Clicking the "unsubscribe" link in our marketing emails
• Adjusting your notification preferences in the app settings
• Contacting us at privacy@kollectiv.io


Cookies & Similar Technologies

We use cookies and similar technologies on our Kollectiv Website(s) and in our mobile app to improve user experience, analyze usage, and personalize content. These technologies allow us to store information on your device and retrieve it later.
Types of cookies we use:
• Essential Cookies: Required for the operation of our Services
• Functional Cookies: Enable enhanced functionality and personalization
• Analytics Cookies: Help us understand how users engage with our Services
• Advertising Cookies: Used to deliver relevant advertisements and track campaign
performance.
You can control cookies through your browser settings or device preferences.
However, blocking certain cookies may impact your experience and the functionality of our Services.
For more information about our cookie practices, please see our Cookie Policy available on our website.


Third-Party Links & Services

Our Services may contain links to third-party websites and services that are not operated by us. When you click on these links, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


HealthKit & Google Fit Data

If you choose to connect the Kollectiv App with Apple HealthKit, Google Fit, or other health data services:
• We will only access the specific health data types you authorize
• We will use this data solely to provide and improve our fitness tracking and rewards
features
• We will never sell health data obtained through these integrations to advertising
platforms, data brokers, or information resellers
• We will not use health data obtained through these integrations for advertising or
marketing purposesThe Kollectiv App's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.


Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated
by an updated "Last Updated" date and will be effective as soon as it is accessible.
We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by a prominent notice on our Services.


Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@kollectiv.io with subject line "enquiry".


Complaints

If you have concerns about our handling of your personal data, please contact us first at
support@kollectiv.io. If you are not satisfied with our response, you may have the right to
lodge a complaint with your local data protection authority.